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Public Utilities

Public Utilities

The Cumberland County Public Utilities Department provides the planning, development and implementation of programs to expand and extend water and/or sanitary sewer services into the unincorporated areas of the County, primarily through the organization and administration of water and sewer districts established by the Board of County Commissioners.

 

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Bill Payment

NEW! 24-Hour Pay by Phone

Cumberland County now offers an interactive telephone service that allows customers to pay their utility bills 24/7 in English or Spanish.

Call (910) 621-2120 and have your account number or bill number ready.

Debit and credit card payments are accepted.

Payments are due to the Public Utilities office by 5 p.m. on the 10th of each month and become delinquent thereafter, whereupon the late penalty fee currently in effect will be added to the account.

Collection actions will begin on the 11th of each month or the next business day thereafter. Accounts delinquent at that time may incur collection fees per the current rate schedule.  If bills are not paid by the 24th of the same month, the County may discontinue service. 

Service will be restored after account balance is paid in full and a $25 reconnection fee is paid.

 

AFTER HOURS EMERGENCY LINE

  • Southpoint and Kelly Hills customers (910) 651-3190
  • Overhills customers (910) 237-9853
  • Contact Us

    Phone: 910-678-7682
    Historic Courthouse:

    130 Gillespie Street, Suite 214
    Fayetteville, NC 28301

    Fax: 910-678-7635
    Email:
    email_envelope
    Specialist: Amy Hall

    Contact Us

    Phone: 910-678-7682
    Fax: 910-678-7635
    Email:
    email_envelope
    Specialist: Amy Hall
    Historic Courthouse:

    130 Gillespie Street, Suite 214
    Fayetteville, NC 28301