Client Support Services within the Innovation & Technology Services (ITS) department acts as the primary point of contact for Cumberland County employees seeking new hardware or software, and addresses any issues with end-point devices such as desktop computers, laptops, tablets, telephones, printers, and their associated accessories. This team is pivotal in ensuring that the technological needs and challenges of county employees are met promptly and efficiently.
Their responsibilities extend beyond mere troubleshooting; they play a crucial role in the evaluation and recommendation of new technology solutions. By assessing the latest hardware and software offerings, Client Support Services ensures that any new technology acquisition is reliable, meets the stringent standards set by ITS, and is fully compatible with the County's existing network and infrastructural ecosystem. This proactive approach to technology integration is vital for maintaining operational continuity and enhancing overall system performance.
Moreover, Client Support Services oversees the entire lifecycle of computer hardware utilized by County employees. This comprehensive management includes inventory control, procurement, configuration, deployment, replacement, and repair of various technology products across all County departments. By maintaining a detailed inventory and efficiently managing the procurement process, the team ensures that all departments have the necessary technology tools to operate effectively and meet their service delivery mandates.
In essence, Client Support Services is the backbone of technology facilitation in Cumberland County, ensuring that all departments are equipped with the necessary and up-to-date technology resources. Their diligent management of technology assets and their responsive support system play a critical role in the smooth operation of County services, underscoring the commitment of ITS to provide robust and reliable technology support to all facets of County operations.