The ITS Business Office serves as the foundational pillar and central hub of the Innovation & Technology Services Department in Cumberland County. This vital unit orchestrates the business operations of ITS, ensuring smooth and efficient administrative and operational workflows.
Key responsibilities of the ITS Business Office include managing the help desk, which is critical for addressing and resolving technology-related inquiries and issues across the county. The office meticulously tracks and processes employee time, including accrued hours and timesheet submissions, facilitating seamless payroll operations and workforce management.
Moreover, the Business Office oversees the procurement process, handling purchases and contract management to support the technological needs of County departments. This includes diligent monitoring and administration of the ITS budget, ensuring fiscal responsibility and strategic allocation of resources for technology investments.
The office also plays a crucial role in communicating with County-wide employees, issuing notifications and alerts regarding system maintenance and downtime, thus maintaining transparency and minimizing operational disruptions.
In terms of human resources, the ITS Business Office coordinates recruiting, onboarding, and offboarding processes, ensuring that staffing levels are optimized and transitions are handled professionally. The office also manages executive-level calendars and allocates ITS resources effectively, ensuring that departmental priorities are met and that schedules are aligned with strategic objectives.
Additionally, the Business Office manages service requests from external departments, acting as a liaison to coordinate IT support and projects, and oversees mass communications between ITS and all County departments. This coordination ensures that all departments are informed and engaged with the technology services and initiatives that ITS provides.
In summary, the ITS Business Office is instrumental in maintaining the operational integrity and efficiency of the Innovation & Technology Services Department, providing essential support and coordination that enable ITS to deliver superior technology services to Cumberland County.