The Enterprise Solutions division of the Innovation & Technology Services (ITS) department in Cumberland County is a critical engine for driving technological and operational advancements across the county. This division is structured around two pivotal areas: Business Intelligence (BI) and Project Management, both of which are integral to fostering a culture of innovation, efficiency, and continuous improvement.
In the realm of Business Intelligence, Enterprise Solutions focuses on establishing and nurturing vital partnerships with various County departments. The division’s strategic initiatives are designed to harness the power of data to inform decision-making processes, enhance operational efficiency, and stimulate innovation. Through comprehensive business process reviews, the development of key performance indicators (KPIs), and data visualization sessions, the division empowers County departments to make informed, data-driven decisions.
The Project Management aspect of Enterprise Solutions is embodied in its established Project Management Office (PMO). This office is pivotal in overseeing and guiding major projects and initiatives across the County, ensuring they are executed efficiently, on time, and within budget. The PMO adopts a proactive and holistic approach to project management, which is critical for achieving operational excellence and strategic goals on a county-wide scale.
By integrating BI and project management, Enterprise Solutions facilitates a seamless and integrated approach to managing and improving County operations. This dual focus not only results in significant cost savings for the County but also contributes to creating a streamlined, optimized work environment. Moreover, the operational efficiencies and innovations driven by this division directly translate into enhanced services for the citizens of Cumberland County, reflecting the department's overarching commitment to delivering superior public service through strategic and efficient use of technology.