Payments

Per North Carolina General Statutes, all child support payments are paid to North Carolina Child Support Centralized Collections (NCCSCC). NCCSCC uses an automated system that efficiently collects, processes and tracks child support payments.

Recipients of some public assistance programs will not receive child support as those payments go to the state to reimburse any assistance received on the child(ren)’s behalf.

Non-Public Assistance clients may elect to receive payments by direct deposit to their checking or savings account or through the SMIONE NCKIDSCARD program. 

Federal and State Law require the Child Support Agency to assess an annual fee of $35 for Child Support services on each case after $550 is collected and distributed to the family within the fiscal year.

Noncustodial Parents

Noncustodial parents who do not have child support withheld from their wages have a few options available to make their payments. If the noncustodial parent chooses to mail their payment; they should do so by check or money order payable to North Carolina Child Support. The check or money order should contain the payor’s MPI # (Master Participant Index Number). This will ensure the payment is properly applied to the noncustodial parent’s case(s). The MPI # can be provided by the local child support agency. 

Mail the check or money order to:
NC Child Support
Centralized Collections
PO Box 900006
Raleigh, NC  27675-0577

Noncustodial parents may also make payments by:

Paying by bank draft by submitting a registration form to  North Carolina Child Support Centralized Collections by U.S. mail or fax to 1-919-787-0655. A form may be obtained by calling North Carolina Child Support Customer Service Center at 1-800-992-9457.

By using Apple Pay, Google Pay, PayPal, or Venmo if you have your credit/debit card linked to an e-wallet account. The service fee for using this service is 2.5% and is separate from your child support obligation.

At any Walmart nationwide. Visit the Walmart Money Center or Customer Service Desk, request to make a bill payment to NC Child Support, and provide the representative with your picture ID, name and MPI number (without the leading zeroes). Payments can be made with cash or debit card. A $2.00 service fee applies in addition to the payment amount.

Additionally, payments are accepted by credit card and debit card at https://nc.smartchildsupport.com/CreditCard.aspx or by calling SMI Smart Pay IVR by dialing 1-800-992-9457 or 1-855-702-2268 and following the prompts. This payment option requires a 2.5% convenience fee in addition to the child support payment, regardless of the payment type.

Custodial Parents

For direct deposit, clients must complete and sign the Authorization For Automatic Deposit Of Child Support form available from the North Carolina Child Support website  www.ncchildsupport.ncdhhs.gov, by calling your local child support agency.

If direct deposit is not initiated, support payments will be distributed using the SMIONE NCKIDSCARD.  The debit card can be used wherever VISA debit cards are accepted. Questions regarding your SMIONE NCKIDSCARD such as balance, fees, replacement cards, etc., should be directed to Bancorp Bank at 1-877-776-9759 (1-347-809-6753 outside the US). Fees may apply.

Employers

Submit Payment

Employers that receive an income withholding order will need to send all payments with a remittance form to the following address:

NC Child Support
Centralized Collections
Post Office Box 900012
Raleigh, NC 27675-0577

Employer Portal

https://ncchildsupport.ncdhhs.gov/ecoa/employersIndex.jsp