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Services

The Cumberland County Child Support Department is responsible for providing the following services:

Noncustodial Parent Location

Child Support utilizes automated and manual means in attempts to locate the noncustodial parent’s address, employment, and contact information. The custodian’s assistance in providing information is critical for location success and proceeding with the next step in the child support process. Date of Birth, Social Security Number, address, employer and vehicle ownership information can assist the Child Support Department in locating the noncustodial parent.

Establishment of Parentage

By NC General Statute parentage is established if the parents were married during conception or birth of the child.  If the parents were not married, parentage can be established voluntarily or through court.  DNA testing, otherwise known as “paternity testing,” is available through Child Support if parentage has not already been established. A legal responsibility for a child must exist before a parent can be pursued for support.

Establishment of Child Support Obligation

The Child Support order outlines the legal obligation for support and maintenance of a child, which may include medical coverage.  These financial obligations are based on calculations using NC Child Support Guidelines and may be entered voluntarily if all participants agree or through court hearing.

Collection of Child Support Payments

Payment for Child Support is collected by NC Child Support Centralized Collections (NCCSCC).  This vendor collects, receipts, and disburses all Child Support payments in North Carolina.  Payments are disbursed by direct deposit or a NCCSCC issued debit card.

Enforcement of Child Support Obligations

Child Support monitors compliance of the support order, identifies noncompliance, and utilizes several enforcement tools to attempt collection of support as ordered. Income withholding is the most effective method; however, other actions include credit bureau reporting, passport revocation, interception of state and federal tax refunds, and court action/contempt.

Working Across State Lines

When one party in a child support case lives outside of North Carolina, we may involve another child support agency to aid in these services.  Processing this type of case may be more time consuming and require additional documents, however, all states have adopted the Uniform Interstate Family Support Act (UIFSA) which makes the processing easier and more effective.

Non-Services

Access and Visitation

Establishing paternity or a support obligation does not resolve custody or visitation and the Child Support Department cannot assist in these matters. The Cumberland County Family Court Access and Visitation Program provides assistance to noncustodial parents who do not have court-ordered access to their children, have need of a more specific order, or want to take legal action because the custodian violated the current visitation court order.

The Access and Visitation Office is located on the 2nd floor of the Cumberland County Courthouse, 117 Dick Street, Suite 200F, Fayetteville, NC  28301 and is open Monday-Friday from 8 a.m. -5 p.m.

The Access & Visitation Program Coordinator be reached by email  or phone 910-475-3245

https://www.nccourts.gov/programs/access-and-visitation-program Or  www.nccourts.org

Child Support and Attorneys

Attorneys are an integral part of the child support process. They serve as advisors, advocates, negotiators and intermediaries and are often referred to as either “IV-D attorneys” or “Child Support attorneys”. Although the interests of the custodial parent are often similar to those of the Child Support Department, the child support attorney’s does not represent any of the case participants.
Both the custodian and the noncustodial parent have the right to seek private counsel to assist with any legal matters associated with their child support case.

To report information regarding an individual who may owe child support, you can call anonymously to:

NC DHHS Child Support Client Services Center
Phone: 1-855-449-8741
Email:  email_envelope

  • Contact Us

    Phone: 910-486-1092
    Address:

    109 Bradford Avenue
    Fayetteville, NC 28301

    Fax: 910-223-2243
    Email:
    email_envelope
    Director: James E. McQueen

    Contact Us

    Phone: 910-486-1092
    Fax: 910-223-2243
    Email:
    email_envelope
    Director: James E. McQueen
    Address:

    109 Bradford Avenue
    Fayetteville, NC 28301