Goal 1: Support Our Community
- Objective 1: Reduce language barriers during the plan period by increasing language diversity in programs by 10% and by increasing materials and publications in the three most common languages spoken in Cumberland County.
- Objective 2: Improve greater digital equity and access and reduce the digital divide through innovative, purposeful and specific partnerships, programs and services. Increase access to and programming dedicated to removing digital
barriers by 10% during the plan period.
- Objective 3: Create an informed, knowledgeable customer and staff base during the plan period by promoting awareness of library services and programs by increasing use of services by 5% each fiscal year.
Goal 2: Engage Our Residents
- Objective 1: Continually update and improve datasets on active and engaged library users and card holders with the goal of achieving a 95% accurate dataset by the end of the plan period.
- Objective 2: Using collected data, identify populations and areas that are underserved by the library and develop and implement strategies to promote library engagement to those citizens with the goal of increasing engaged library
users by 5% during the planning period.
- Objective 3: Expand capacity for serving the community through enhanced programs, services and facilities, with the goal of a 5% increase in program participation and door count each fiscal year.
Goal 3: Encourage diversity, equity, inclusion, accessibility and belonging.
- Objective 1: On a yearly basis, review all library policies and procedures to ensure relevancy and consistency of enforcement with the goal of equitable, relevant, and understandable policies and procedures.
- Objective 2: Maintain libraries as vital community hubs that welcome, accept and include all residents and visitors.
- Objective 3: Foster a diverse, visionary, accountable and collaborative staff environment.