Community Transportation Program

(Español)

The mission of the Community Transportation Program (CTP) is to provide safe, dependable, accessible and affordable transportation to Cumberland County residents.

Thousands of Cumberland County residents travel in their own vehicles to various destinations across the city and county. They rely on their own independence to get to work, the doctor's office or even the grocery store. However, some residents try to manage daily with the reality of not having any means of transportation. Many of those without vehicles get from place to place using public transportation.

For some people, riding public transportation can be challenging because of physical, financial or other issues. To assist with these transportation challenges, the State of North Carolina has enacted the Rural Operating Assistance Program Grant.

In addition, the Community Transportation Program also receives a portion of the Home & Community Care Block Grant administered by the North Carolina Division of Aging and Adult Services through the Mid-Carolina Area Agency on Aging.

The Transportation Advisory Board (TAB) is the support organization for the Community Transportation Program. The purpose of the TAB is to provide technical advice and assistance in carrying out the goals of the program. Members of the TAB are appointed by the Cumberland County Board of Commissioners for a two year term. Meetings are held quarterly at the Historic Courthouse Courtroom #3 and are open to the public.

For more information, please review the following (documents provided in additional languages upon request):

CTP's Ridership  (Español)

• Policies and Procedures (Elderly and/or Disabled)
• Policies and Procedures (Urban Employment)
• Policies and Procedures (Rural General Public)
• Funding Streams Diagram
• CTP Brochure
• No Show Policy and Procedures

Notice of Non-Discrimination (Español)
It is the policy of the Cumberland County Community Transportation Program, as a federal-aid grantee, to ensure that no person, because of name, color, national origin, sex, creed, age, or disability, is excluded from participation, excluded from benefits, or discriminated against in any of our programs and activities, as provided by Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987 and all related anti-discrimination laws and require it.

For more information about the Cumberland County Community Transportation Program's civil rights program and the procedures for filing a complaint, contact Lashonda Cherry-Crawford at 678-6724, (TDD/TTY 800-735-2962 or 711); Email: lcrawford@cumberlandcountync.gov; or visit our administrative office at 130 Gillespie Street Rm 217, Fayetteville NC 28301. For more information, visit https://cumberlandcountync.gov/ctp.

If you need information in another language, please contact 910-678-7625.

A complainant may file a complaint directly with the North Carolina Department of Transportation at the Office for Civil Rights, Civil Rights External Section, 1511 Mail Service Center, Raleigh, NC 27699-1511, Attention: Title VI Nondiscrimination Program; phone: 919-508-1808 or 800-522-0453, or TDD/TTY: 800-735-2962 or 711.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office for Civil Rights, Attn: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590. 

CTP's Title VI  (Español)

• FY2024 CTP Title VI NCDOT Program Plan
• Title VI Complaint Procedures and Reporting
• Discrimination Complaint Form

CTP's Americans with Disabilities Act Policy and Procedures  (Español)

• FY2024 ADA Policy
• ADA Complaint Form
• ADA Reasonable Modification Policy
• ADA Reasonable Modification Request Form
• ADA Reasonable Modification Complaint Form

Additional Information  (Español)

• CTP’s System Safety Plan
• CTP’s FY2024 Drug and Alcohol Policy

If you have any questions about these services or how to qualify, contact us Monday through Friday between 9 a.m. and 1 p.m. at one of the following numbers:

• 910-678-7619 - Elderly/Disabled Transportation
• 910-678-7675 - Rural General Public / Urban Employment Transportation
• TDD/TTY: 1-800-735-2962 or 711

The Community Transportation Program will always strive to continue for tomorrow what is today; A Key To Independence.